Singapore <-> Tokyo Detoured
Monitoring - Due to a sub-sea cable fault, our transport provider estimates an 10/17/2025 restoration to capacity between SGP1/2 to our backbone via Tokyo.
Sep 26, 2025 - 00:00 UTC
Uptime over the past 90 days. View historical uptime.
Public Services Operational
API Operational
Website (teraswitch.com) Operational
Portal (console.tsw.io) Operational
Global Network Services Operational
90 days ago
100.0 % uptime
Today
Intra-Market Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Global External Internet ? Operational
90 days ago
100.0 % uptime
Today
Internet Exchanges and Peering ? Operational
90 days ago
100.0 % uptime
Today
Ultra-Low Latency Connectivity ? Operational
90 days ago
100.0 % uptime
Today
PIT1 - Pittsburgh, PA Operational
IAD1 - Ashburn, VA Operational
EWR1 - Newark, NJ Operational
EWR2 - Newark, NJ Operational
CHI1 - Chicago, IL Operational
DAL1 - Dallas, TX Operational
SLC1 - Salt Lake City, UT Operational
LAX1 - Los Angeles, CA Operational
SEA1 - Seattle, WA Operational
VAN1 - Vancouver, Canada Operational
LON1 - London, United Kingdom Operational
AMS1 - Amsterdam, Netherlands Operational
AMS2 - Amsterdam, Netherlands Operational
AMS3 - Amsterdam, Netherlands Operational
DUB1 - Dublin, Ireland Operational
DUB2 - Dublin, Ireland Operational
FRA1 - Frankfurt, Germany Operational
FRA2 - Frankfurt, Germany Operational
SGP1 - Singapore Operational
SGP2 - Singapore Operational
SEL1 - Seoul, South Korea Operational
TYO1 - Tokyo, Japan Operational
TYO2 - Tokyo, Japan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 30, 2025

No incidents reported today.

Oct 29, 2025
Teraswitch Console (console.tsw.io) - Inaccessible
Resolved - This incident has been resolved.
Oct 29, 20:27 UTC
Monitoring - We redeployed the affected component to an alternate provider and saw general recovery as of 17:09 UTC. Customers should be able to access the Teraswitch console at console.tsw.io without issue. We will continue to monitor for stability, but no further issues are expected.
Oct 29, 17:42 UTC
Identified - This issue has been identified as the result of an outage in an underlying cloud provider. Our engineering team is working to implement mitigation measures and restore access. We will continue to monitor the situation and provide an update as more information becomes available.
Oct 29, 16:33 UTC
Investigating - Teraswitch is investigating alerts that our console (console.tsw.io) is currently inaccessible. We will provide an update as more information becomes available.
Oct 29, 16:13 UTC
New York <-> London Detoured
Resolved - This detour has already cleared and was a momentary disruption. TeraSwitch will engage our transport vendor for a better understanding of this incident.
Oct 29, 00:36 UTC
Investigating - Our trans-Atlantic link from London to New York has dropped offline.

Traffic is diverted via Ashburn to Frankfurt.
Oct 29, 00:20 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
FRA2 - Core Network Device Upgrade and Reboot
Completed - The scheduled maintenance has been completed.
Oct 24, 18:00 UTC
Scheduled - Teraswitch will be preforming and expedited change to upgrade one of our four core routers in the FRA2 datacenter.

This requires no action from customers and no loss of service is expected.
Oct 23, 18:51 UTC
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Seattle <-> Tokyo Detoured
Resolved - Undersea cable operations have been restored, and traffic is stable and normalized along this path.

Tokyo to Seattle is restored.
Oct 17, 18:38 UTC
Update - Our sub-sea cable vendor has confirmed that repairs should be completed around 9/19/2025.

At this time, Tokyo backbone traffic remains diverted.
Sep 3, 17:50 UTC
Identified - Teraswitch was alerted to a loss to our path between Seattle and Tokyo. We have directed traffic to external paths. We are working with our providers to resolve this.

ULL traffic between Frankfurt and Tokyo may have seen ~5 minutes of degraded connectivity.
Sep 1, 05:15 UTC
Oct 16, 2025

No incidents reported.

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